CDK Global
Learn the results of CDK’s annual Friction Points Study- based on a survey of 1,200 car buyers and about 350 dealers and how it indicates dealers have indeed moved the needle in terms of reducing the time it takes to complete a car deal. FREE
Automotive retail software giant CDK Global has sued rival Tekion in U.S. court, accusing it of an illegal cyber hacking campaign to scrape confidential data from dealerships’ computer systems.
Our top three stories of 2024: Cybercriminals sent dealerships back to a time before computers, voters gave the White House back to Donald Trump, and Stellantis started trying to reverse the fallout from Carlos Tavares’ cost-cutting quest.
During this webinar, a CDK expert will break down data from more than a thousand car shoppers, split equally between those looking to buy an EV, gas or hybrid vehicle. The data shows that no matter what they’re shopping for today, more shoppers say they’ll buy an EV in the future.
During this webinar, a CDK expert will break down data from more than a thousand car shoppers, split equally between those looking to buy an EV, gas or hybrid vehicle. The data shows that no matter what they’re shopping for today, more shoppers say they’ll buy an EV in the future.
The AI in Automotive: Insights and Innovations 2024 Study took feedback from nearly 250 North American executives and department heads of automotive dealerships to understand how all things AI are perceived in the auto retail industry and how their outlooks have changed since our 2023 AI survey.
CDK surveyed more than 2,000 customers of all ages that took their vehicles in for maintenance and repairs to learn where dealerships stand when it comes to quality of service and how they’re meeting consumers’ time expectations, as well the factors shoppers consider when choosing a repair provider.
The inaugural CDK Dealership Workplace study is an up-close look at what is motivating today’s automotive retail employees.
Dealers generally aren’t optimistic about the current state – or even the future of – electric vehicles (EVs). That’s the conclusion of a CDK survey of dealership leaders in every type of market across the United States, aimed at gathering their perspectives of EVs. More than three out of five dealers said they feel pessimistic about the future of EVs when it came to the health of their business. And they say their customers aren’t interested in EVs, either. In this webinar, you’ll learn why dealers feel so pessimistic, and how important dealerships truly are in EV adoption.
The annual Friction Points Study highlights the success and setbacks in the car-buying process that can make or break the customer experience. CDK surveyed nearly 1,200 car buyers and approximately 350 dealers to gauge the pain points and improvements at dealerships across the country and how it has changed over time.
