Latest from Nora Naughton

Apps drive into the service lane

Smartphone apps are breaking into the automotive service business. The question is: Whose apps should service departments embrace -- those from independent app developers, those from automak

American Honda gets boost from cars, HR-V

Honda Motor Co. reported a 9.4 percent increase in U.S. sales last month, bolstered by strong car shipments and gains at both its Honda and Acura divisions. Volume jumped 11 percent at the Honda division with 123,369 sales in March, and edged up 1.2 percent at Acura with 14,852 deliveries.

First, take auto finance course, then get the loan

Picking out and financing a vehicle for the first time can be a tricky task, but one used-car dealership in Michigan is rolling out a program that makes the process a little less daunting.

As talk of sales slide revs, focus shifts to service, parts

Maintaining a healthy service department will be more important than ever as the industry nears a possible new-vehicle sales plateau. Some dealership groups already are paying more attention to their service and parts departments, even if they don't necessarily agree that sales will soon turn south.

First, take auto finance course, then get the loan

Picking out and financing a vehicle for the first time can be a tricky task, but one used-car dealership in Michigan suburban Detroit is rolling out a program to that makes the process a little less daunting.

Competition in the palm of your customer's hands

Dealership service departments now have to compete against Uber-like mobile mechanics driving up the street to consumers' doorsteps. Here's how one of those rivals works.

Flexible schedules aim to keep stores strong

The automotive retail sector is gradually embracing a more flexible workweek. Stores on this year's Best Dealerships To Work For list are staying one step ahead of this trend with creative and innovative scheduling.

Acura, Mercedes, Mazda get top rating in IIHS collision prevention tests

Acura, Mercedes and Mazda made an impressive showing in the most recent IIHS testing of vehicles with front collision prevention technology. More than a dozen of the 19 vehicles tested by the Insurance Institute for Highway Safety earned a “superior” rating -- the highest rating offered in this test.

T.RAD, Fujikura settle U.S. price-fixing civil litigation

T.RAD and Fujikura are the latest to agree to civil settlements linked the ongoing U.S. criminal antitrust investigation into automotive supplier fixing. Attorney Hollis Salzman of the Robins Kaplan law firm in New York represented a group of more than 50 individuals who purchased or leased a new vehicle containing auto parts at issue in the federal litigation.

Jeep Grand Cherokee in U.S. safety probe for rollaway risk

An estimated 408,000 Jeep Grand Cherokees are the subject of an investigation by the U.S. National Highway Traffic Safety Administration after drivers complained that newer models rolled away after being put in park.

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