Service And Parts
A poorly run parts department "trickles into every" dealership department, said NADA Academy instructor Brian Crossin.
WarrCloud’s automated warranty claims processing allows dealerships to outsource the task to an artificial intelligence-based platform.
Hertz said April 16 it will feature UVeye vehicle inspection systems at major U.S. airport locations to improve how it checks in and scans its fleet.
Similar repair situations can result in different customer reactions. Good service advisers are prepared to handle both, said fixed ops coach Coralee Zueff.
Challenging customer interactions can negatively impact a service department's customer retention and customer service scores.
The lack of representation has prevented more women from joining dealership service and parts staffs.
An Acura EV is unrepairable and Honda has not been helpful fixing it, a Maryland dealership alleges in a lawsuit.
Market the value-added services your fixed-ops department offers instead of price, trainer Larry Edwards said.
A bipartisan "right to repair" bill was introduced in the U.S. Senate a couple of months after similar legislation was presented to the U.S. House of Representatives.
Lithia Motors CEO Bryan DeBoer vows to improve service and parts revenue in large part by looking to staff to step up and deliver better results.
