Service And Parts

Dealership service departments gain ground on independent shops in latest CDK service study

Service department — Auto dealership finance managers can sell more finance-and-insurance products by working with their dealership's service department, Zurich North America trainers advised. (WELCOMIA\/ISTOCK\/GETTY IMAGES PLUS VIA GETTY IMAGES )

October 22, 2024 09:21 PM

Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study.

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