Latest from Dan Shine
A poorly run parts department "trickles into every" dealership department, said NADA Academy instructor Brian Crossin.
WarrCloud’s automated warranty claims processing allows dealerships to outsource the task to an artificial intelligence-based platform.
Hertz said April 16 it will feature UVeye vehicle inspection systems at major U.S. airport locations to improve how it checks in and scans its fleet.
Similar repair situations can result in different customer reactions. Good service advisers are prepared to handle both, said fixed ops coach Coralee Zueff.
Market the value-added services your fixed-ops department offers instead of price, trainer Larry Edwards said.
A bipartisan "right to repair" bill was introduced in the U.S. Senate a couple of months after similar legislation was presented to the U.S. House of Representatives.
A new month is a new opportunity to be the best service adviser for the next 30 days, said service adviser coach Coralee Zueff.
Be open and honest with customers when it comes to potential price hikes because of the tariffs, said Brian Kramer of Cars Commerce.
Reynolds and Reynolds' donation will support Petra Cares’ programs that provide education, training and employment opportunities within the automotive industry.
Fleet software platform provider Fleetio acquired Auto Integrate, which features a maintenance authorization platform.
