Service And Parts

Stay up-to-date with the latest news on dealership services and parts.
Collision repair program looks to grow nationwide to recruit more technicians

A collision repair training program is expanding to meet growing demand for more technicians.

February 19, 2025 02:48 PM
GM expands mobile service program with new van, more capabilities

The automaker expanded its MobileService+ program in January, opening it up to dealerships in all but two states with new capabilities and a new van — the electric Chevrolet BrightDrop 600.

February 18, 2025 05:44 PM
Making dollars and sense when considering mobile service

Determine what the dealership's breakeven point is with mobile service and then work on improving that number, Ed Roberts, COO of Bozard Ford, said.

February 18, 2025 03:00 PM
Judge dismisses customer’s lawsuit against Mercedes, dealer over bad turbocharger

A federal judge dismissed a lawsuit against Mercedes-Benz and a California dealership for what a customer said was a bad turbocharger.

February 18, 2025 11:00 AM
D.C.-area dealers association’s program proves to be pipeline for entry-level technicians

A program by the Washington Area New Automobile Dealers Association trains people to be service technicians.

February 17, 2025 01:00 PM
What makes a great dealership leader

Great leaders at a dealership make the jobs of other employees easier, said Brad Wise, GM of Ferman Chevrolet-Mazda.

February 13, 2025 03:22 PM
How to create a great service customer experience

Build customer trust and loyalty with asynchronous communication, said TruVideo co-founder Joe Shaker on the "Retention Roadmap" podcast.

February 06, 2025 05:15 PM
Why fixed ops staff should be told reason for changes

Give service department staff the reasons behind a change to help them understand and embrace it, a fixed ops trainer said.

February 06, 2025 05:06 PM
Automakers challenge Maine right-to-repair law in court

An alliance of automakers and suppliers has sued the state of Maine to block implementation of a right-to-repair law.

February 06, 2025 01:00 PM
Insurance company hassles, lack of technicians compel dealerships to sell body shops

Many dealerships are deciding to sell their body shops, deciding the costs and competition aren't worth it.

February 04, 2025 01:00 PM
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