Service And Parts
A collision repair training program is expanding to meet growing demand for more technicians.
The automaker expanded its MobileService+ program in January, opening it up to dealerships in all but two states with new capabilities and a new van — the electric Chevrolet BrightDrop 600.
Determine what the dealership's breakeven point is with mobile service and then work on improving that number, Ed Roberts, COO of Bozard Ford, said.
A federal judge dismissed a lawsuit against Mercedes-Benz and a California dealership for what a customer said was a bad turbocharger.
A program by the Washington Area New Automobile Dealers Association trains people to be service technicians.
Great leaders at a dealership make the jobs of other employees easier, said Brad Wise, GM of Ferman Chevrolet-Mazda.
Build customer trust and loyalty with asynchronous communication, said TruVideo co-founder Joe Shaker on the "Retention Roadmap" podcast.
Give service department staff the reasons behind a change to help them understand and embrace it, a fixed ops trainer said.
An alliance of automakers and suppliers has sued the state of Maine to block implementation of a right-to-repair law.
Many dealerships are deciding to sell their body shops, deciding the costs and competition aren't worth it.