Service And Parts
More manufacturer-certified collision repair shops needed to handle the more technology-heavy vehicles now on the road, a report said.
Mikias Tadesse, a young technician at Walser Polar Chevrolet in Minnesota, talks about the impact a mentor has had on his career.
Walser Automotive Group appointed a journeyman technician to be a mentor to young technicians at all its dealerships.
Fleet software platform provider Fleetio acquired Auto Integrate, which features a maintenance authorization platform.
Advisers need to communicate well with technicians for a shop to prosper, service adviser Alec Ruffini said on the “FWRD: An EasyCare Podcast.”
Document bad behavior, get others involved and walk away if need be, says Joshua Taylor when technicians encounter a lazy service manager.
Stellantis sees mobile service as a “key customer retention tool.”
Overall customer satisfaction with tires dropped 7 points from the previous year — the largest ever annual dip — in the 2025 J.D. Power U.S. Original Equipment Tire Customer Satisfaction Study.
Having service advisers role-play different scenarios helps build their confidence and perfect their approach with customers.
Mobile service and service pickup and delivery are two ways dealerships can gain favor with female customers, said Kate Bierowski on the "I'm a Car Chick" podcast.
