Quality service advisers help boost fixed-op profits

A series of efficiency strategies has shifted the fixed-ops department at Orchard Ford in Kelowna, B.C., from being “in the red” to becoming a profit centre. (ORCHARD FORD)

February 20, 2025 11:00 AM

A south-central British Columbia Ford dealership adopted a consultant’s advice of “efficiency over frugality” to turn around its money-losing fixed-operations business.

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