Canada Best Practices

A well-timed gamble boosts VW dealer’s sales

When Dan Matthews bought the Volkswagen-Audi dealership from his father, Bill, in 2016, he agreed to build a larger rooftop, located nearby, for the Volkswagen brand while renovating the original 18,000-square-foot (1,700-square-metre) building for Audi.

March 25, 2025 05:13 PM
Quality service advisers help boost fixed-op profits

The service department at Orchard Ford in Kelowna was “in the red,” but implementing efficiency strategies over the past five years turned it into a profit centre, said Trevor Pollon, operating partner of the locally owned store.

February 20, 2025 11:00 AM
Custom CRM steps up staff focus at Quebec dealership

The software allows the dealership group to track employee tasks to make sure they’re completed properly and in a timely manner

January 22, 2025 10:30 AM
Calgary Ford dealer turns part of store into classroom for auto tech students

Country Hills Ford is addressing a shortage of techs through a partnership with the Calgary Board of Education and Southern Alberta Institute of Technology.

Last Updated
November 05, 2024 10:00 AM
Dealers seek shelter from Canada’s storms

When hail strikes, tents covering vehicles on lots can offer better coverage than insurance .

October 24, 2024 07:52 PM
Helping new Canadians get vehicles can pay off in loyalty

The federal government plans for nearly 1.5 million immigrants from 2024-26. The auto industry plans to get them into vehicles.

September 18, 2024 04:00 AM
Leslie Motors is truly a family operation, and it pays off

It’s "not rocket science," but Leslie Motors is soaring, maybe into the next generation of ownership. 

August 20, 2024 01:09 PM
CADA philanthropy laureate uses marketing dollars to benefit community and his B.C. dealership

Preston Chevrolet-Buick-GMC-Cadillac supports sports and and service clubs such as Big Brothers and Big Sisters.

July 16, 2024 04:00 AM
How zero pressure, lots of empathy help win over customers at Mitsubishi store

Sherbrooke Mitsubishi Finance and Insurance Manager Rachel Fortier excels by working hard to make buyers feel at ease.

June 18, 2024 12:50 PM
How a 4-day workweek strengthened service at one Canadian dealership

Ontario dealership uses a four-day workweek instead of five to fix a technician shortage.

May 22, 2024 04:00 AM
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