Quality rankings
| Problems per 100 vehicles reported in the J.D. Power Initial Quality Study | ||
| 2021 score | 2020 score | |
|---|---|---|
| Ram | 128 | 141 |
| Dodge | 139 | 136 |
| Lexus | 144 | 159 |
| Mitsubishi | 144 | 148 |
| Nissan | 146 | 161 |
| Kia | 147 | 136 |
| Genesis | 148 | 142 |
| Hyundai | 149 | 153 |
| Jeep | 149 | 155 |
| Chevrolet | 151 | 141 |
| Mini | 151 | 174 |
| Buick | 156 | 150 |
| Toyota | 157 | 177 |
| Ford | 162 | 174 |
| Industry Average | 162 | 166 |
| Lincoln | 163 | 182 |
| Porsche | 163 | 186 |
| GMC | 164 | 151 |
| Honda | 164 | 177 |
| Jaguar | 165 | 190 |
| BMW | 166 | 176 |
| Infiniti | 170 | 173 |
| Cadillac | 173 | 162 |
| Mazda | 177 | 184 |
| Subaru | 182 | 187 |
| Mercedes-Benz | 193 | 202 |
| Acura | 200 | 185 |
| Land Rover | 200 | 228 |
| Alfa Romeo | 204 | N.A. |
| Volvo | 210 | 210 |
| Volkswagen | 213 | 152 |
| Audi | 240 | 225 |
| Chrysler | 251 | 189 |
| Tesla* | 231 | 250 |
| *Not eligible to be ranked because automaker does not provide sufficient access to owners | ||
| Source: J.D. Power | ||
When the pandemic began last year, Fiat Chrysler Automobiles reviewed its manufacturing processes and work stations to ensure employees would be safe while still churning out quality vehicles.
