Service And Parts

Service departments change to meet customers' evolving needs

Panelists said their dealerships have had to adjust during the pandemic. “We can no longer require people to do business the way that we want them to do business,” said Glen Reed.

August 08, 2021 11:00 PM

What is driving consumer behavior nearly 18 months after the start of the pandemic? What strategies are best for meeting customers' changing needs?

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