Service And Parts

Advanced driver-assist repairs pose technical, financial challenges to dealership

Dan Davis, a service technician at LaFontaine Buick-GMC-Cadillac in suburban Detroit, runs a diagnostic check on an ADAS-equipped Cadillac CT6. (DWIGHT CENDROWSKI)
December 16, 2019 01:00 AM

The advanced driver-assistance systems that have migrated from luxury vehicles to less expensive mass-market cars have the potential to cause major financial disruption to the dealership service department's traditional business model. If the systems significantly reduce collisions, as predicted, fewer repairs and lower parts revenue could diminish dealership profits.

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