CategoryBest Practices

Calling the customer soon after visit — and listening — improves satisfaction

Robin Ford General Manager Harold White reviews service appointments with coordinator Erika Ruppert. Delayed work on vehicles can provoke negative reviews.
Robin Ford General Manager Harold White reviews service appointments with coordinator Erika Ruppert. Delayed work on vehicles can provoke negative reviews.
Author
RT
By:
Richard Truett
March 04, 2023 05:00 AM

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