Best Practices
Damian Lillard Toyota in McMinnville, Ore., is a small store that leads all other Toyota stores nationwide in customer retention because the dealership uses the metric as its singular guidepost.
Damian Lillard Toyota in McMinnville, Ore., is a small store that leads all other Toyota stores nationwide in customer retention because the dealership uses the metric as its singular guidepost.
Automotive News welcomes ideas of dealership best practices which aid stores in saving money and improving businesses. Submit your idea for review by Automotive News editors.
Staffers at a Subaru dealership in Massachusetts spend some Fridays each summer showcasing new vehicles and interacting with potential customers at a local zoo.
When California announced a coming ban on watering ornamental turf, Del Grande Dealer Group made a plan to save water, save money and upgrade its Silicon Valley landscaping with native plants
Bowman Chevy in Michigan says staff training and culture leads to success with EVs.
The store's general manager credits the fun environment with helping retain employees.
Shifting to a software-based process helped the small Ohio and Pennsylvania car dealership group Pillar Automotive streamline accounting staff and strengthen oversight.
A Carter Myers self-insured plan allows it to manage costs and potentially give leftover money back to help employees cover premiums.
A hot air balloon emblazoned with the name of the Kalamazoo, Mich., dealership group dances through Midwest skies every summer.
A New England dealership group shares its used cars among its stores and can deploy employees to shuttle them to potential buyers at stores within its network.
Automotive News welcomes ideas of dealership best practices which aid stores in saving money and improving businesses. Submit your idea for review by Automotive News editors.
Charlie Sectish, general manager of Bernardi Honda near Boston, designed a retention bonus in his compensation plan that helped boost sales and maintain a team of high performers.