Best Practices

Automotive News Best Practices compiles stories of auto dealers and their efforts to increase sales, improve their businesses and their bottom line and bolster the customer experience.
Submit your dealership best practices

Automotive News welcomes ideas of dealership best practices which aid stores in saving money and improving businesses. Submit your idea for review by Automotive News editors.

Food Truck Fridays help forge connections

Staffers at a Subaru dealership in Massachusetts spend some Fridays each summer showcasing new vehicles and interacting with potential customers at a local zoo.

Del Grande dealerships get ahead of California turf crackdown with low-water landscaping

When California announced a coming ban on watering ornamental turf, Del Grande Dealer Group made a plan to save water, save money and upgrade its Silicon Valley landscaping with native plants

Michigan Chevy dealer embraces EVs while the industry takes a step back

Bowman Chevy in Michigan says staff training and culture leads to success with EVs.

Sales folks just wanna have fun: Bob Rohrman Toyota snags customers with exciting promotions

The store's general manager credits the fun environment with helping retain employees.

3-store dealership group Pillar streamlines accounts payable with software

Shifting to a software-based process helped the small Ohio and Pennsylvania car dealership group Pillar Automotive streamline accounting staff and strengthen oversight.

How one car dealership group tackles health care insurance costs

A Carter Myers self-insured plan allows it to manage costs and potentially give leftover money back to help employees cover premiums.

Michigan dealership group takes branding to the skies with hot air balloon

A hot air balloon emblazoned with the name of the Kalamazoo, Mich., dealership group dances through Midwest skies every summer.

Dealership group shuttles used cars among stores to boost selection for buyers

A New England dealership group shares its used cars among its stores and can deploy employees to shuttle them to potential buyers at stores within its network.

Submit your dealership best practices

Automotive News welcomes ideas of dealership best practices which aid stores in saving money and improving businesses. Submit your idea for review by Automotive News editors.

Why Bernardi Honda pays employees to stay

Charlie Sectish, general manager of Bernardi Honda near Boston, designed a retention bonus in his compensation plan that helped boost sales and maintain a team of high performers.

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