Latest from Scot Eisenfelder

APCO Holdings data indicates car shoppers with both a maintenance plan and vehicle service contract are 40 percent more likely to bring their vehicle back to the selling dealer or group for claims — which means service revenue.

I don't believe the rise of EVs will contribute to the demise of the franchised dealership model.

Three trends contributed to a banner year for auto finance and insurance departments and will continue to drive higher F&I profits in 2022. Consumers are uncertain about the pandemic but familiar with protection products, and dealerships are offering F&I presentations online.

F&I strategies need to focus on building long term customer relationships, not just profit per vehicle retail.

Guest columnist Scot Eisenfelder argues that service revenue per unit in operation is a better measure of fixed ops profitability than the traditional service absorption rate.