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Sunday punch?
- Thinking about providing full Sunday service? Here are suggestions from dealerships that have made it work.
- Survey your customers about their interest in the option of Sunday service.
- Discourage repair/diagnostic work for walk-in customers; encourage Sunday appointments.
- Get service employees to buy in by explaining advantages of Sunday service: more efficient use of facilities, better ability to compete with aftermarket shops, greater flexibility in work schedules.
- Make sure you have in hand the parts you're likely to need on Sunday; don't assume you can get them over the weekend.
- Treat Sunday service as a work in process; expect to spend as much as a year getting it right.
The service department at Olathe Toyota in Olathe, Kan., is open on Sunday from 10 a.m. to 4 p.m. It's among only 7 percent of U.S. dealerships that provide full Sunday service, the National Automobile Dealers Association reports.
