Latest from Jenny King
Lug nuts used by Ford Motor Co. remain a source of controversy — and concern for some Ford dealership service departments — even after a federal court this year dismissed a proposed class-action lawsuit alleging that the two-piece design was defective and dangerous.
U.S. light-vehicle recalls have plunged to their lowest level in five years. But as the nature of safety recalls changes with the evolution of automotive technology, automakers and dealerships are turning to new tools to reach owners of recalled vehicles.
Detailing is an often overlooked element of reconditioning a car or truck, but fixed ops experts say it can make a big difference in used-vehicle sales.
As automakers reduce or even eliminate free maintenance for new vehicles, dealerships are stepping up their promotions of prepaid plans for routine services such as oil changes.
The growth of extended service contracts can benefit fixed operations revenues, if dealerships are prepared to accept the plans' sometimes complicated features.
Dealership service departments say that gift cards/certificates/coupons make great stocking stuffers this holiday season.
Growth in sales of service contracts means more work -- and more profits -- for fixed ops, but service departments need to pay close attention to the plans' details.
Industry analysts say dealership service departments can build good will and loyalty among customers by opening on Sunday.
Most dealerships shun older cars, but a few work on classics 30 years old and older. Here's why.
PointPredictive's Auto Fraud Manager software uses pattern recognition to identify risk and potentially cut fraud and early payment default losses in half. While lenders are the obvious target market for the analysis, dealers, too, would benefit from the perspective it can offer, the company says.
