Service And Parts

Smartphone app, onboard device link dealers and service customers

August 15, 2016 05:00 AM
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In the loop
Dealer Connect links dealerships to customers' vehicles in 4 ways 1. Lets customer know when vehicle needs repair 2. Sets up service appointments by text message or email 3. Sends service and other messages by smartphone app 4. Tracks vehicles on dealership lot Source: Autonet Mobile
Steve TorokCEO, Autonet Mobile

"Automation [of information] is one of the last bastions of tightly controlled distribution channels."

RETAIL05_308159996_H2_-1_ETAVITLEKJOL.jpg Pratz: Don't cut dealers out of service cycle

What does a veteran auto executive do after a 30-year career in the Rust Belt? Steve Torok is working with a Silicon Valley expert in wireless systems to help franchised dealerships get a bigger slice of their customers' service business.

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