Latest from Katie Kerwin

3 LEADERS: Sam White's skills of persuasion

The 1960s spawned new movements to protect consumers and employees, leading to a raft of new laws in the following decade. Sam H. White spent much of his term as NADA president beating back such legislation.

Meet the colorful characters who shaped NADA into the organization it became

Dealers being a colorful lot, it's not surprising that NADA has had some interesting leaders during its 100 years.

NADA Used Car Guide began as a favor to the feds, became public resource

NADA never intended to go into the publishing business. But at the request of the federal government, it began producing the NADA Used Car Guide during the Great Depression.

3 LEADERS: Hancock helped NADA win at the election polls

William E. Hancock Jr. made a lasting mark on NADA by taking the lead in founding a political action committee to give dealers a stronger voice on Capitol Hill.

3 LEADERS: How Harold Wells found his voice

When Harold Wells became NADA chairman in 2000, he'd already been in the thick of the fight against company stores. And new issues loomed for the General Motors and Chrysler dealer from Whiteville, N.C.: dealer consolidation and Internet sales.

Smartphone app, onboard device link dealers and service customers

Industry veteran Steve Torok and tech whiz Sterling Pratz team up to offer Dealer Connect, which enables dealerships and customers to keep in touch with each other about service issues and recalls.

Anthony Ries

Turning around a troubled Buick-GMC dealership

Adam Fitzpatrick

Boosted revenue 45 percent as general manager of a Chevrolet dealership in Wisconsin

Joshua Johnson

Expanded the group's franchises to eight from three since 2006 and boosted net profit 46 percent in 2015

Mark Olson

Revamped the dealership's Internet business, which now accounts for more than half the store's total sales

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