Service And Parts
Fleet software platform provider Fleetio acquired Auto Integrate, which features a maintenance authorization platform.
Advisers need to communicate well with technicians for a shop to prosper, service adviser Alec Ruffini said on the “FWRD: An EasyCare Podcast.”
Document bad behavior, get others involved and walk away if need be, says Joshua Taylor when technicians encounter a lazy service manager.
Stellantis sees mobile service as a “key customer retention tool.”
Overall customer satisfaction with tires dropped 7 points from the previous year — the largest ever annual dip — in the 2025 J.D. Power U.S. Original Equipment Tire Customer Satisfaction Study.
Having service advisers role-play different scenarios helps build their confidence and perfect their approach with customers.
Mobile service and service pickup and delivery are two ways dealerships can gain favor with female customers, said Kate Bierowski on the "I'm a Car Chick" podcast.
A Connecticut dealership was sued by a customer who said the store should have covered warranty repair work instead of pushing that off to a service contract administrator.
While the latest technology is great, there must be a relationship built to create long-term customer loyalty, said service trainer Mike Vogel.
Being a good service manager means supporting your staff, not hiding in an office and pitching in when things get busy, said technician trainer Joshua Taylor.
