VW experimenting with service kiosks

Customers use a Virtual Reception kiosk at Boston Volkswagen in Watertown, Mass. “It definitely creates less tension, because people aren’t standing in line,” said dealership General Manager John Welch.

February 09, 2020 11:20 PM

Volkswagen is piloting virtual reception service kiosks in two of its dealerships that allow customers with appointments to drop off their vehicles and get on their way in less than three minutes when the service lane is busy.

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