No service appointment? No problem

Symbols including a green arrow and a red X above garage doors direct traffic outside a dealership's service department. — Pohanka Automotive Group has a "no appointments necessary" policy across all of its 23 dealerships. (AUTOMOTIVE NEWS FILE PHOTO)

By:

Ken Wysocky

April 01, 2025 04:06 PM

The thought of customers dropping in for repairs without appointments would probably make most service managers wince as they contemplate the potential chaos and headaches.

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