Dealership service scores high in latest J.D. Power study as Porsche, Subaru lead brands

Symbols including a green arrow and a red X above garage doors direct traffic outside a dealership's service department. — Wait times to get a service appointment improved but were still longer than customers would like. Communication could also get better, J.D. Power found. (AUTOMOTIVE NEWS FILE PHOTO)

March 13, 2025 12:00 PM

Despite longer-than-desired wait times to get an appointment and less-than-stellar communication, dealership service departments performed strongly for the second consecutive year in the J.D. Power 2025 U.S. Customer Service Index Study.

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