Ford, Calif. dealership can't coerce customer into arbitration over lemon law complaint, appeals court rules

Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim because the automaker and store aren't third-party beneficiaries of the selling dealership's retail installment sale contract with an arbitration provision, a California appeals court ruled.