Service And Parts

Tool debt overwhelms some techs, saps service department morale

Service technician Kevin Inkell displays his customized toolbox. Unpaid tool bills forced Inkell to declare bankruptcy before he got out of debt and restored his credit. (MARK ELIAS)
ME
By:
Mark Elias
FO
By:
Fixed Ops Journal
|
February 18, 2019 01:00 AM

When Kevin Inkell was a service technician in his teens, he decided he had to have a state-of-the-art toolbox. He eagerly awaited each visit of a tool company representative to his dealership's shop. In their fancy trucks, the persuasive salespeople displayed the latest, greatest, shiniest tools to the techs.

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