Service And Parts

Service counter

FO
By:
Fixed Ops Journal
February 18, 2019 01:00 AM
Changing channels
Brick-and-mortar retailers attracted two-thirds of consumer dollars spent in 2017 on automotive specialty equipment, a report says. New-vehicle dealerships captured about one-seventh of that market.
Sales channel market share
Auto parts chains — physical location 16%
New-vehicle dealerships 14%
Specialty retailer/installer — physical location 11%
Specialty retailer/installer — online 9%
Online-only general retailer 8%
Tire shop — physical location 7%
Auto parts chains — online 7%
General retail chains — physical location 6%
Direct from parts manufacturer — online 5%
Online auction site 4%
Direct from parts manufacturer — physical location 3%
Car/truck show 3%
Tire shop — online 2%
General retail chains — online 2%
Other — physical location 2%
Other — online 1%
Source: Specialty Equipment Market Association, 2018 Market Report
Ol' reliable
Japanese automakers dominated the list of brands whose vehicles were least likely to need repairs related to check-engine lights in 2018, CarMD.com says.
1. Toyota   6. Subaru
2. Acura   7. Buick
3. Hyundai   8. Mercedes
4. Honda   9. Lexus
5. Mitsubishi   10. Nissan
Source: 2018 CarMD Vehicle Health Index Make and Model Reliability Rankings
Thrifty mix
These 10 vehicle brands had the lowest average cost of repairs (estimated parts and labor) related to check-engine light problems in 2018, according to CarMD.com.
Brand Average cost*   Brand Average cost*
Mazda $286   Jeep $339
Kia $320   Chevrolet $341
Dodge $326   Volkswagen $358
Hyundai $328   Honda $427
Chrysler $329   Toyota $462
* Estimated parts and labor
Source: 2018 CarMD Vehicle Health Index Make and Model Reliability Rankings
Pimp my pickup
The most popular truck accessories sold on eBay Motors in 2018
  • Wheels/rims/tires
  • Custom grilles
  • Grille guards
  • Tow hooks
  • Bumper systems
Source: eBay 2018 Shopping Report
pie chart service counter 2-18-19
Crash cash
The U.S. collision repair industry generated $46.55 billion in receipts in 2017, a study concludes. How providers shared that market:
blue Paint and body repair shops
red Dealership-operated repair shops
gold Other
black Auto glass repair shops
Source: Auto Care Association, 2019 Digital Factbook
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