Mobile self-service tools trim customer wait times, offer contactless options

At South Hills Auto Group in McMurray, Pa., 35 to 40 percent of customers use their mobile phones to check in for appointments.

By:

Fixed Ops Journal

August 16, 2020 11:00 PM

Self-service kiosks came to airports in 2000, to fast food in 2014 and to dealership service lanes around 2017. And just as many flyers eventually moved to using mobile phones to check in, customers in the service lane may soon follow.

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