AI-enabled cameras detect service department bottlenecks and inefficiencies

Javaughn Palmer, a service technician at Eastchester Chrysler-Jeep-Dodge-Ram in The Bronx, New York City, works on replacing a rack-and-pinion steering system in a 2023 Jeep Grand Cherokee. (EASTCHESTER CHRYSLER-JEEP-DODGE-RAM)

By:

Ken Wysocky

August 29, 2024 01:39 PM

At Fred Anderson Toyota of Raleigh in North Carolina, Bryan Newton knows in real time what's going on in all of the service and parts department's 40 bays and with his 74 technicians who work there.

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