Service And Parts

On warranty work, Ford strives to cut red tape

The warranty repair and claims changes are part of Ford’s effort to retain technicians as the industry struggles with an ongoing shortage.
The warranty repair and claims changes are part of Ford's effort to retain techicians as the industry struggles with an ongoing shortage.
April 03, 2022 04:00 AM

At a time when dealerships are relying more heavily on service departments to maintain profits amid inventory shortages, Ford Motor Co. is attempting to streamline warranty processes to repay claims faster and keep repair work flowing. Most of the changes deal with bureaucratic red tape that frustrated service techs and delayed jobs.

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