Service And Parts

Ford rolls out headset for dealership service techs to connect with vehicle experts

Richard Hershey, master technician at Pompano Ford in Pompano Beach, Fla., uses the SWIS headset that Ford is rolling out to about 3,000 dealerships in the U.S. — Richard Hershey, master technician at Pompano Ford in Pompano Beach, Fla., uses the SWIS headset that Ford is rolling out to about 3,000 dealerships in the U.S. (MARK ELIAS)

June 04, 2022 04:00 AM

Richard Hershey is one of about 50 technicians certified to work on the Ford GT supercar, and sometimes the automaker will ask him to leave his job as lead tech at Pompano Ford in Pompano Beach, Fla., to visit other dealerships to work on the high-performance sports car.

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