One of every 10 dealership customers who schedules a service appointment must wait to see a service adviser upon arrival, a new survey suggests. For half of these customers, the wait is brief; for the other half, the delay is 10 minutes or more.
One of every 10 dealership customers who schedules a service appointment must wait to see a service adviser upon arrival, a new survey suggests. For half of these customers, the wait is brief; for the other half, the delay is 10 minutes or more.