Service And Parts

Face-to-face roadside help available to BMW drivers

BMW reps use Blitzz’s video chat function and a smartphone camera to help solve customer issues.
BMW reps use Blitzz’s video chat function and a smartphone camera to help solve customer issues.
May 01, 2022 04:00 AM

A BMW driver noticed a low-coolant warning light and called the automaker's customer service line. After a few moments, a video chat window opened on the customer's smartphone and they were able to speak on camera with someone at a BMW call center. That representative guided the customer down the aisle of an auto parts store to pick out the correct coolant for their vehicle.

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