Service And Parts

Big data lets OEMs, dealers predict when vehicles will need service

An alert from Lexus notifies owners of Internet-connected vehicles and dealers of potential issues.
AK
By:
Alex Kwanten
FO
By:
Fixed Ops Journal
|
April 15, 2019 12:00 AM

Dealership service of Internet-connected vehicles has tended to focus on helping owners navigate entertainment offerings and driver assistance tools. But the architecture for such services offer dealerships two other big opportunities: communicating with an owner throughout a vehicle's life cycle and replacing troubled parts before they fail.

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