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Service And Parts

Automakers, dealerships see mobile service as investment in customer loyalty

Juan Hidalgo, a mobile service technician for Gus Machado Ford Hialeah near Miami, works on a vehicle at a customer's home. (MARK ELIAS)
ME
By:
Mark Elias
FO
By:
Fixed Ops Journal
|
June 14, 2020 11:00 PM

The new High-Roof Transit van that arrived at Gus Machado Ford Hialeah, near Miami, in early March was supposed to deliver service to the dealership's fleet customers.

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