CDK: Wait to enter F&I office vexes Gen Z

Retail light-vehicle inventories in the U.S. remained below 1 million units for the 12th consecutive month in May 2022, LMC Automotive and J.D. Power said. — Seventy percent of auto loans that default within the first six months — a sign of potential fraud, most lenders say — have evidence of misrepresentation on the initial application, according to Point Predictive's 2022 Auto Fraud Trends report. (DAVID PHILLIPS)

September 02, 2022 03:03 PM

Members of Generation Z ranked waiting on the finance and insurance office among their top complaints with auto dealerships, and this delay can significantly color their perspective on the business, a CDK Global study released this summer found.

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