Columns

Column: Digital retailing transformation means some will lose, disappear as efficiencies grow

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Michael Alf, dealer principal of St. Charles Toyota in suburban Chicago, said his dealership’s all-in approach to Toyota’s SmartPath digital retailing system has transformed the dealership’s relationships with its vendors. (RUDY SCHORK)
September 05, 2024 05:47 PM

I've always imagined that walking must get a little awkward at times if you're an auto dealer, with all the third-party hands regularly reaching into your pocket.

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