COVID-era car buying habits here to stay

When we think of shopping in 2020, there isn't a clear distinction between doing it online or in person. While e-commerce has slowly evolved over time, stay-at-home orders as a result of COVID-19 have expedited the process for many long-established bricks-and-mortar businesses to provide complete end-to-end online experiences. Transactions that might have sounded cumbersome to do online just a few years ago, such as adopting a pet or picking out an engagement ring, are standard online experiences today — and the auto industry is no exception.