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Best Practices
Lexus dealer uses Japanese art of ‘omotenashi' to surprise, delight service customers
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Service Manager Amanda Carr, who helped come up with the idea, puts together an omotenashi box filled with branded items, including a tumbler, along with a personalized note for the customer.
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By:
Larry P. Vellequette
November 12, 2022 05:00 AM
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