How daily checkouts, e-contracting boosted this store's F&I profits

A daily checkout keeps all staff informed on client needs and provides a service road map, Taylor CDJR Finance Director Craig Courtney said.

April 29, 2023 04:00 AM

When Craig Courtney became finance director in 2017 for Taylor Chrysler-Dodge-Jeep-Ram in Bourbonnais, Ill., about 55 miles south of Chicago, his vacation days often were spent leading church mission trips to the Dominican Republic.

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