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Jeremiah Shelton
Vice president of training and development at EasyCare
Vice president of training and development at EasyCare

Latest from Jeremiah Shelton

CategoryGuest Commentary
Guest commentary: Service and F&I departments should work in tandem to educate customers

Most dealerships strive for one common goal — deliver high-quality customer service that drives repeat business. The best way to do that is to make sure departments are working together.

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CategoryGuest Commentary
Guest commentary: Dealers, prep for straight talk on rates, value

During a recession, customers are willing to buy value even though they also seek the cheapest deal, APCO Holdings Training and Development Vice President Jeremiah Shelton writes in a guest column.

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