Navigating the quick service obstacle course

George Glover, service director at Ford of Orange, says he develops lube techs instead of hiring from outside.

By:

Alysha Webb

February 19, 2018 05:00 AM

Seven years ago, David Griffith opened an express service building between his Toyota and Honda dealerships in The Dalles, Ore. He figured it would help him win back oil change business from quick lube shops.

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