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Service And Parts

Will Ford kiosk become ATM of dealership service departments?

"You could essentially drop off, service a vehicle, pay and pick up after hours, and not see anyone at the store." Daren Kinder, service manager, LaFontaine Ford of Birch Run, Mich.
SH
By:
Stephanie Hernandez McGavin
April 17, 2017 05:00 AM

At last year's CES technology expo in Las Vegas, John Carlstrom of Ford Motor Co. encountered touch-screen kiosks that allow consumers to get vehicle information from automakers or order food from interactive menus.

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