How myKaarma boosts dealerships' karma

The myKaarma software enables service departments to maintain a permanent file of text and phone exchanges with customers, above.

By:

Alysha Webb

April 17, 2017 05:00 AM

When Mercedes-Benz USA executive Greg Forbes heard that two of the automaker's East Coast dealerships were using text messaging software called myKaarma to communicate with service customers, he decided to visit them.

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