Service Counter

NonePay windowAverage compensation for key fixed operations employees generally was down or flat in 2015. Average pay, 2015% change from 2014Service manager$113,622–1Parts manager$93,276–4Service adviser$64,635–2Service technician$58,7261Parts consultant$50,442-On the jobFixed ops employees tend to stay in their jobs longer than other key dealership workers. Figures are for 2015. Median tenureAnnual turnover %3-year retention %Parts manager11.0 years1181Service manager6.4 years2266Parts consultant4.8 years1962Service technician3.6 years2554Service adviser2.3 years3942Sometimes on SundayAbout 7% of all dealership service departments are fully open on Sunday, but the figure varies widely by region. % open SundayAvg. hoursSouth Atlantic237Pacific99.7East North Central26.8New England2NAMid-Atlantic2NAWest North Central1NAGender gap1 out of 6 service advisers is a woman, a higher percentage than in any other fixed ops job category. % womenService adviser17All key dealership positions8Parts consultant7Service manager6Parts manager6Service technician1On the clockAverage scheduled weekly hours for nonmanagement fixed ops employees fell slightly. Avg. workweek, 2015Avg. workweek, 2014Service adviser45.6 hours46.6 hoursParts consultant42.9 hours43.5 hoursService technician42.2 hours43.2 hoursKey perkThe percentage of dealerships that provide company cars for their service and parts managers varies by region. Car for service mgr.Car for parts mgr.Mid-Atlantic33%21%East North Central3122New England3112East South Central2113South Atlantic1612West North Central1612West South Central1110Mountain115Pacific95 For fixed operations workers at franchised new-vehicle dealerships, 2015 was often a year of less pay and shorter hours. The 2016 Dealership Workforce Study compiled by the National Automobile Dealers Association offers insight into service department employees' compensation, job tenure and work schedules. All data below are from the NADA report.

Service Counter

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