Best Practices

Better customer service coming in clear

November 02, 2015 05:00 AM
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Street Toyota
At the push of a button, General Sales Manager Cory Dupriest can reach any sales or parts employee at Street Toyota. At left are Motorola CLP four-channel radio units. Where: Amarillo, Texas Owner: Joe Street Sales: 400 monthly, new and used Service: 2,000 monthly repair orders Awards: 11 Toyota President's Awards; 2012 Automotive News 100 Best Dealerships To Work For honoree
In touch
Street Toyota employees wear radios with discreet lapel mics to speed communication at the 12-acre dealership in Amarillo, Texas.
RETAIL07_311029995_H2_-1_FRRXHBLWHTLT.jpg At the push of a button, General Sales Manager Cory Dupriest can reach any sales or parts employee at Street Toyota. At left are Motorola CLP four-channel radio units.

Borrowing a tool from high-end hotels, Street Toyota employees wear radios with discreet lapel microphones to speed communication and charm customers at the 12-acre dealership in Amarillo, Texas.

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