Regulation & Safety

GM: Calls to customer service have doubled since recall

GM's Customer Engagement Center, which opened last year as part of a broader effort by the company to boost customer retention and improve service, faces its first big test as the automaker helps customers deal with the recall. (GM)
March 27, 2014 05:00 AM

DETROIT (Bloomberg) -- General Motors said calls to a customer call center in Warren, Michigan, have more than doubled during peak hours since the automaker recalled 1.6 million small cars with faulty ignition switches linked to a dozen deaths.

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