VW, Audi see Manhattan stores as service trendsetters
CEO W. Rodman Ryan, left, and Chief Operations Officer Michael Morais fight to use every inch of the 265,000-square-foot building that houses Volkswagen and Audi stores that Open Road Auto Group operates in Manhattan. Customers get valet parking service, and inventory is shuttled from a 100,000-square-foot warehouse four miles away in New Jersey. Cars are crammed into the on-site service lot, and the two brands share a seven-story service area. (GABE NELSON)
