CarMax, Carvana adapt selling strategies

Carvana, which uses vending machines to sell vehicles, debuted Touchless Delivery to maintain social distancing during the pandemic.

April 26, 2020 04:00 AM

CarMax CEO Bill Nash once shared an anecdote he said perfectly illustrated the company's personalized retail strategy. A customer who had had a baby didn't want to trek 60 miles to a CarMax location, so the company delivered a car to her.

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