Latest from Tom Worobec

The former COO of AutoNation, who now has his own dealership group, discusses stair-step incentives, factory image programs and the growing pressure on brick and mortar retailing,

General Motors is transforming its operations through new technology that promises rapid change for dealers.

In this Q&A, Dave Wright, owner of a Nissan-Subaru dealership near Cedar Rapids, Iowa, talks about growing a small dealership, competing against large groups for acquisitions and winning Automotive News' Best Dealerships To Work For award five times.

Richfield Bloomington Honda General Manager Tim Carter and his employees helped design a new, three-story dealership next door to their current store in suburban Minneapolis. Carter discussed the new dealership and its focus on service business with Automotive News TV Editor Tom Worobec.

Coming up through the service department, rather than sales, shaped the views of Denver-area dealer Mary Pacifico-Valley. She also was mentored by the late Kent Rickenbaugh, and today seeks to mentor others.

Ford is launching 16 new vehicles in North America this year, which Ford says is the busiest and most ambitious launch schedule in its history.

Hakan Samuelsson had been a Volvo board member and a trucking executive when he became Volvo's CEO in October 2012, taking over a company with slumping U.S. sales and a dearth of fresh product. Now, he says, Volvo executives have developed plans to hit 800,000 global sales by 2020, up from about 450,000 annually today.