Studies show that companies with successful diversity, equity and inclusion (DEI) programs are more innovative, competitive and profitable. Effective DEI programs also can boost employee and customer retention and enhance investor relations. But implementing such programs can be a challenge for companies as they strive to undo long-standing biases, both conscious and unconscious; retool their recruitment and hiring techniques; provide DEI training; and foster a culture of equity and inclusion. Here Cathy Gutierrez, a consulting leader in Deloitte’s Human Capital practice, explains best practices that can help companies achieve their DEI goals. In doing so, they’ll become more agile and flexible as well as more accepting of different perspectives, skills and backgrounds – prerequisites for success in today’s competitive marketplace.