Dealers aren't maximizing use of digital tools

(BLOOMBERG)

December 08, 2023 07:03 PM

The Cox Automotive 2023 Digitization of Car Buying study found car dealers are happy with the digital retailing tools and the improvements they bring. At the same time, they're still holding on to duplicative practices such as making customers complete steps in-store that they already did online. Here's a snapshot of the findings:

Featured Stories

Amazon eyes used-car sales

Amazon eyes used-car sales

Fed leaves interest rates unchanged; dealers say high rates are still a problem

Fed leaves interest rates unchanged; dealers say high rates are still a problem

Cyberattack that could have affected about 1,000 dealerships thwarted

Cyberattack that could have affected about 1,000 dealerships thwarted

Japan’s automakers brace for ‘significant’ production cuts if Trump tariffs go ahead

Japan’s automakers brace for ‘significant’ production cuts if Trump tariffs go ahead

Latest News

Daily 5 report for March 19: Torched Teslas generate news, but here’s where the company really gets hurt

Fed leaves interest rates unchanged; dealers say high rates are still a problem

Amazon’s robotaxi unit Zoox recalls 258 vehicles over unexpected braking issue

Cyberattack that could have affected about 1,000 dealerships thwarted

Staying current is easy with newsletters delivered straight to your inbox.

See More in Retail

Daily 5 report for March 19: Torched Teslas generate news, but here’s where the company really gets hurt

Cyberattack that could have affected about 1,000 dealerships thwarted

Canadian car buyers set to flood used market as tariffs threaten to add $6,000 to new-vehicle prices

Amazon eyes used-car sales

Staying current is easy with newsletters delivered straight to your inbox.